Shipping Information

Thank you for shopping with AfroRoots Kitchen. We are committed to delivering your favorite African snacks, spices, sweets, and natural care products safely and efficiently across Canada.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times within Canada:

  • Standard Shipping: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or peak shipping periods.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates may take up to 24 hours to appear after shipment.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and order size.

From time to time, we may offer free shipping promotions on qualifying orders.

Delivery Information

Please ensure that all shipping information is accurate before placing your order.

AfroRoots Kitchen is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged item(s)

  • A brief description of the issue

Customer Support: support@afrorootskitchen.com

Shipping Delays

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier delays

  • Public holidays

  • High seasonal demand

We appreciate your patience and understanding in such situations.

Questions?

If you have any questions about your order or our shipping policy, please contact us:

Email: contact@afrorootskitchen.com

AfroRoots Kitchen

Bringing authentic African flavors, traditional products, and natural wellness essentials to families across Canada.

Rooted in Africa. Made for You.