Everything You Need to Know
Find answers to some of the most common questions about AfroRoots Kitchen, our products, shipping, and ordering process.
What products do you offer?
We offer a carefully curated selection of authentic African snacks, spices, sweets, and natural care products, including traditional favorites enjoyed across generations.
Do you ship across Canada?
Yes. We proudly deliver our products to customers throughout Canada.
How long does shipping take?
Most orders arrive within 3–7 business days, depending on your location. Delivery times may vary for remote areas.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Are your products authentic?
Absolutely. We carefully source and select products that reflect authentic African flavors, traditions, and cultural heritage.
How should I store my products?
For best quality and freshness, store food products in a cool, dry place away from direct sunlight. Please refer to product packaging for specific storage recommendations.
Is your Shea Butter 100% pure?
Yes. Our Raw Shea Butter is made from pure, unrefined shea butter and is carefully sourced to preserve its natural qualities.
Can I return my order?
If there is an issue with your order, please contact us within 48 hours of delivery. We will review each case and work toward a fair resolution.
What should I do if my order arrives damaged?
Please email us at support@afrorootskitchen.com within 48 hours of receiving your order and include photos of the damaged item(s) along with your order number.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible after placing your order.
Do you offer wholesale or partnership opportunities?
We welcome partnership and wholesale inquiries. Please contact us at contact@afrorootskitchen.com for more information.
How can I contact AfroRoots Kitchen?
For any questions, support requests, or feedback, please email us at: support@afrorootskitchen.com
Still have questions?
We're always happy to help. Reach out to us and our team will get back to you as soon as possible.
AfroRoots Kitchen
Rooted in Africa. Made for You.